Refund policy
Last updated: August 23, 2026
Returns
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving your Product(s), without giving any reason.
To be eligible for a return, your item must be in the same condition that you received it, unopened, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at josh@walrusventures.com. Please note that returns will need to be sent to the following address: Walrus Ventures Ltd, 9 Vernon Road, London, England, E15 4DQ
If your return is accepted, you must return the product(s) to us at your own cost within 14 days of informing us of your cancellation.
You can always contact us for any return question at josh@walrusventures.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
For example:
- If the item has a damaged component, or a misprint, we will send you a replacement
- If the item has been damaged in transit, we will send you a replacement item
In order for us to provide a replacement, please send an email to josh@walrusventures.com with a description of the issue and with photographs of any damage.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at josh@walrusventures.com.