Shipping Policy

Last updated: 23 August 2026

This Shipping Policy explains how Walrus Ventures Ltd processes and delivers orders placed through our website.

1. Where We Ship

We ship orders worldwide.

2. Order Processing

Orders are typically processed and dispatched within 1 business day of being placed.

During particularly busy periods, promotions, or circumstances outside our control, processing may occasionally take longer. If there is a significant delay with your order, we will do our best to keep you informed.

3. Delivery Times

Estimated delivery times are:

• United Kingdom: 2–3 business days
• Rest of the world: 7–10 business days

These are estimates rather than guaranteed delivery dates. International deliveries may take longer due to customs processing, local postal services, or circumstances outside our control.

4. Shipping Costs

United Kingdom

Free delivery is provided on orders shipped within the UK.

Rest of the World

International shipping costs are calculated and displayed at checkout based on the destination and order.

Wherever possible, applicable tariffs and duties are included in the shipping cost. However, in some destinations, additional import duties, taxes, or customs charges may apply. If additional charges are imposed by the destination country or its customs authorities, you will be responsible for paying them.

5. Delivery Carriers & Tracking

We typically ship orders using Royal Mail and Evri, although the carrier may vary depending on the destination and circumstances.

Orders are typically sent with tracking, where available. Tracking information will normally be provided once your order has been dispatched.

Please note that tracking availability and the level of tracking information provided may vary depending on the destination and carrier.

6. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us at Josh@WalrusVentures to arrange a replacement.

Where appropriate, we will work with the relevant delivery carrier to make a claim for the lost or damaged shipment. We will arrange a replacement for eligible lost or damaged packages rather than requiring you to pursue the carrier yourself.

If your order arrives damaged, please contact us as soon as possible and, where practical, provide photographs of the damaged packaging and/or products to help us process the carrier claim.

7. Delays

While we aim to meet the delivery estimates above, delivery times can occasionally be affected by circumstances outside our control, including:

• Customs clearance and inspections
• Weather or other natural events
• Postal or courier service disruptions
• Public holidays
• Incorrect or incomplete delivery information
• Events affecting international transportation

We cannot guarantee delivery by a specific date unless expressly agreed otherwise.

8. Returns

Our returns, refunds, and related arrangements are covered separately in our Refund Policy. Please refer to that policy for information about returning products and obtaining refunds.

9. Contact Us

If you have questions about your order, shipping, or a lost or damaged package, please contact us at:

Walrus Ventures Ltd
Email: Josh@WalrusVentures

We will be happy to help with any shipping-related queries.