Terms and Conditions

Last updated: 13/04/2026

1. About These Terms

1.1 These terms and conditions ("Terms") apply when you use our website manipulategame.com (the "Site") or purchase any products from us ("Products").

1.2 Together with our Privacy Policy, these Terms govern your relationship with Walrus Ventures Ltd ("we", "us" or "our") in relation to the Site and any purchases you make.

1.3 Please read these Terms carefully before placing an order. By using the Site or placing an order, you agree to be bound by these Terms.

1.4 We may update these Terms from time to time. The version in force at the time you place your order will apply to that order. We will post any changes on this page with an updated "Last updated" date.

1.5 We recommend you print or save a copy of these Terms and your order confirmation for your records.

2. About Us

2.1 We are Walrus Ventures Ltd, a company registered in England and Wales.

Registered office: 9 Vernon Road, London, England, E15 4DQ

Company number: 09916746

Email: josh@walrusventures.com

2.2 You can contact us by email at the address above, or by post at our registered office.

2.3 If we need to contact you, we will do so by telephone, email, or post using the details you provided when placing your order.

2.4 When we refer to "writing" or "written" in these Terms, this includes email.

3. Eligibility

3.1 To place an order on the Site, you must be at least 18 years old (or have the permission of a parent or guardian).

3.2 By placing an order, you confirm that the information you provide is accurate and complete.

4. Our Products

4.1 The images of Products on the Site are for illustrative purposes. While we make every effort to display colours and details accurately, we cannot guarantee that your device's display will accurately reflect the Product. Your Product may vary slightly from the images shown.

4.2 Although we aim to keep the Site up to date, we do not guarantee that Product descriptions or other content on the Site are completely accurate, complete or error-free.

5. How to Place an Order

5.1 Our order process allows you to review and correct any errors before submitting your order to us.

5.2 When you place an order, you are making an offer to buy the Product(s). We will send you an email to acknowledge that we have received your order ("Order Acknowledgement"). This does not mean your order has been accepted.

5.3 A binding contract between you and us is formed only when we dispatch the Product(s) to you and send you a dispatch confirmation email ("Dispatch Confirmation"). At that point, your order is accepted.

5.4 If we are unable to fulfil your order (for example, because the Product is out of stock or there is an error in the price), we will notify you and you will not be charged.

6. Pricing and Payment

6.1 The price of the Products will be as stated on the Site at the time you place your order.

6.2 Prices are stated in pounds sterling (GBP) and include VAT where applicable.

6.3 Delivery charges, if any, are shown before you confirm your order.

6.4 For orders shipped outside the UK, please note that your order may be subject to import duties, taxes and tariffs imposed by the destination country. These charges are your responsibility and are not included in the Product price or delivery charges shown on the Site.

6.5 We take reasonable care to ensure that prices are correct at the time of publication. However, if we discover an error in the price of a Product you have ordered, we will contact you to inform you and give you the option to continue with the order at the correct price or cancel the order for a full refund.

6.6 Payment is taken at the time you place your order. We accept payment by credit card, debit card and other methods as shown at checkout. All payments are processed securely by our third-party payment provider.

7. Delivery

7.1 We offer free delivery within the United Kingdom.

7.2 For international orders, delivery charges (if applicable) will be shown during the checkout process before you confirm your order.

7.3 We aim to dispatch orders within 3-5 working days. Delivery times are estimates only and are not guaranteed. If delivery is delayed significantly, we will contact you.

7.4 Delivery is complete when the Product is delivered to the address you provided at checkout.

7.5 The Products will be your responsibility from the time of delivery. You own the Products once we have received payment in full.

7.6 If no one is available to take delivery, the carrier may leave a card with instructions for rearranging delivery or collecting the parcel.

7.7 If delivery fails due to an incorrect address provided by you, we may charge for redelivery.

8. Your Right to Cancel (Cooling-Off Period)

8.1 Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving your Product(s), without giving any reason.

8.2 To cancel, you must inform us of your decision by a clear statement, for example by emailing us at josh@walrusventures.com. You may use the model cancellation form below, but it is not obligatory.

8.3 If you cancel, you must return the Product(s) to us at your own cost within 14 days of informing us of your cancellation.

8.4 The Product(s) must be returned in their original condition, unused and in their original packaging where possible. You are responsible for the Product(s) until they reach us. We recommend using a tracked delivery service.

8.5 We will refund you the full price of the Product(s), including the cost of standard delivery (if charged). We will process the refund within 14 days of receiving the returned Product(s), or within 14 days of you providing evidence that you have sent the Product(s) back to us, whichever is earlier.

8.6 We may reduce your refund to reflect any reduction in the value of the Products if this has been caused by your handling them in a way that would not be permitted in a shop.

8.7 We will refund you using the same payment method you used for the original purchase.

9. Model Cancellation Form

(Complete and return this form only if you wish to cancel your order)

To: Walrus Ventures Ltd, 9 Vernon Road, London, England, E15 4DQ

Email: josh@walrusventures.com

I hereby give notice that I cancel my contract of sale of the following goods:

Order number:

Ordered on:

Received on:

Name:

Address:

Date:

10. Returns for Faulty, Damaged or Incorrect Products

10.1 If a Product is faulty, damaged on arrival, or not what you ordered, please contact us as soon as possible at josh@walrusventures.com with a description and photograph of the issue.

10.2 Your statutory rights under the Consumer Rights Act 2015 are not affected by these Terms. Under the Act, Products must be of satisfactory quality, fit for purpose, and as described.

10.3 If a Product is faulty or not as described:

(a) Within 30 days of delivery — you are entitled to a full refund.

(b) Within 6 months of delivery — you are entitled to a repair or replacement. If a repair or replacement is not possible, you are entitled to a full refund.

(c) After 6 months but within 6 years — you may still be entitled to a repair, replacement or partial refund, but you may need to prove the fault was present at the time of delivery.

10.4 We will cover the cost of return postage for faulty, damaged or incorrect Products.

11. Our Liability

11.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence. Loss or damage is foreseeable if it is an obvious consequence of our breach, or if it was contemplated by you and us at the time we entered into the contract.

11.2 We do not exclude or limit our liability for:

(a) Death or personal injury caused by our negligence.

(b) Fraud or fraudulent misrepresentation.

(d) Any breach of the terms implied by sections 9, 10 and 11 of the Consumer Rights Act 2015 (satisfactory quality, fitness for purpose and as described).

(e) Defective products under the Consumer Protection Act 1987.

11.3 We are not liable for any loss or damage that is not foreseeable, any loss of profit, loss of business, business interruption, or loss of business opportunity.

11.4 We are not liable for delays or failures in performance caused by circumstances beyond our reasonable control (see Section 16).

12. Intellectual Property

12.1 The entire content of the Site, including all artwork, design, text, graphics, logos, images, audio, video and software, is the property of Walrus Ventures Ltd and is protected by copyright, trademark and other intellectual property laws.

12.2 You may view, download and print content from the Site for your own personal, non-commercial use only. You may not reproduce, distribute, modify, republish, display or exploit any content from the Site for commercial purposes without our prior written consent.

12.3 "Manipulate" and "Walrus Ventures" are registered trademarks of Walrus Ventures Ltd. Use of these marks without our written permission is prohibited.

13. Website Use

13.1 You may use the Site for lawful purposes only. You must not use the Site:

(a) In any way that breaches any applicable law or regulation.

(b) In any way that is fraudulent or deceptive.

(d) To attempt to gain unauthorised access to any part of the Site or any systems or networks connected to the Site.

13.2 We reserve the right to suspend or restrict access to the Site at any time, without notice, for any reason, including for maintenance, updates, or if we believe you have breached these Terms.

13.3 We do not guarantee that the Site will always be available, uninterrupted or error-free.

14. Links to Other Websites

14.1 The Site may contain links to third-party websites (e.g. Amazon, Kickstarter, social media platforms). These links are provided for convenience only.

14.2 We have no control over, and accept no responsibility for, the content, privacy policies or practices of any third-party websites.

15. Privacy

15.1 We process your personal data in accordance with our Privacy Policy, which can be found at manipulategame.com/privacy-policy.

15.2 By using the Site and placing an order, you acknowledge that you have read and understood our Privacy Policy.

16. Events Outside Our Control (Force Majeure)

16.1 We will not be liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control, including but not limited to: natural disasters, pandemics, strikes, government actions, war, terrorism, power failures, internet or telecommunications failures, or delays by suppliers or carriers.

16.2 If such an event occurs, we will contact you as soon as reasonably possible to notify you and will take reasonable steps to minimise the effect of the delay.

17. Other Important Terms

17.1 We may transfer our rights and obligations under these Terms to another organisation, but this will not affect your rights or our obligations under these Terms.

17.2 You may only transfer your rights or obligations under these Terms to another person if we agree to this in writing.

17.3 Each paragraph of these Terms operates separately. If any court or relevant authority decides that any of them is unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

17.4 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, this will not mean that we have waived our rights and will not mean that you do not have to comply with those obligations.

18. Complaints and Disputes

18.1 If you have a complaint about any Product or our service, please contact us at josh@walrusventures.com and we will do our best to resolve it.

18.2 If we are unable to resolve your complaint informally, you may seek further assistance from the Citizens Advice consumer helpline (0808 223 1133 or citizensadvice.org.uk) or contact your local Trading Standards office. Nothing in these Terms affects your statutory rights as a consumer.

19. Governing Law and Jurisdiction

19.1 These Terms are governed by the laws of England and Wales.

19.2 Any disputes arising from or in connection with these Terms will be subject to the non-exclusive jurisdiction of the courts of England and Wales.

19.3 If you are a consumer resident in Scotland, you may also bring proceedings in the Scottish courts. If you are a consumer resident in Northern Ireland, you may also bring proceedings in the Northern Irish courts.

20. Contact Us

If you have any questions about these Terms, please contact us:

Email: josh@walrusventures.com

Post: Walrus Ventures Ltd, 9 Vernon Road, London, England, E15 4DQ